FREQUENTLY ASKED QUESTIONS Welcome to trendyedgeboutiqueshop.com! We are committed to providing quality service and working hard to resolve any issues you may encounter while using our website. The following are the terms and policies for handling issues: Issue Submission ●Submission method: Users can submit issues through the online form provided, email laurenstokes@trendyedgeboutiqueshop.com or call 3363319899. ●Information required: When submitting an issue, please provide as detailed a description as possible, including the relevant order number (if applicable), the date and time the issue occurred, and any specific error messages or screenshots. ●Acceptable scope: All issues should be directly related to the use of the website. Specific issues regarding products or services will be handled in accordance with our refund policy and terms of use. User responsibilities ●Accurate information: Issues submitted by users must be based on true and accurate information. Submitting false or misleading information may affect the outcome of the issue handling. ●Cooperation: During the issue handling process, users may be required to provide further information or perform some actions to assist in the issue resolution. Problem Handling ●Confirmation Response: After submitting a problem, users will receive a confirmation email within 24 hours, which will include a problem tracking number. ●Handling Time: We strive to provide a solution or update status within 72 hours of submitting the problem. Complex problems may take longer to resolve. ●Resolution Strategy: Problems will be handled by an experienced support team, and the resolution strategy will be determined based on the nature of the problem. Users will be informed of any specific steps or solutions required. Modification Policy ●Right to Change: trendyedgeboutiqueshop.com reserves the right to modify this Problem Terms Policy at any time. All updates will be posted on the website and will be effective from the date of posting.
